Karim Derqaoui

Prior to working with VALD’s Client Success team, Karim spent more than a decade working with elite football clubs across a variety of coaching roles. Earning his Master’s in Exercise Physiology, Karim is the key Client Success contact for our High Performance clients in The Americas region.

Nick Adkin

Leonardo Murabito

Leo possesses vast experience in the clinical space, having worked as an Exercise Physiologist for several clinics in the Brisbane area, as well as at the Queensland Academy of Sport. Holding Bachelor's degrees in both Clinical Exercise Physiology and Sport Science, Leo is ready to assist clients in both the Asia-Pacific region and Africa.

Headquarters

Brisbane, Queensland, Australia

Americas

Charlotte, North Carolina, USA

Europe

Leamington Spa, England, UK

Nick is an experienced Strength and Conditioning coach and Sport Scientist, having spent much of his career working in professional sport and higher education. Possessing a Master’s degree in Sports and Exercise Sciences, Nick utilises this expertise to assist clients in the United Kingdom, Europe and Africa.

Looking for system training or best practice support?

Client Success' goal is to ensure that you are well-supported throughout your journey with VALD, and are getting the most value out of your systems.

This is done through the provision of a hassle-free onboarding experience, personalised resources and openly accessible training by industry-leading specialists.

In contrast, Client Support is there to assist should you encounter technical challenges with your VALD systems.

So, whether you’ve been using VALD systems for a week or for a year, our Client Success team is here to help you.

Who is VALD Client Success?

At VALD, we care deeply about your client experience. Our goal as the Client Services team is to achieve unparalleled excellence.

We strive to make every interaction with us seamless, positive, and consistent and to exceed expectations. Even the best of the best are not infallible, so we always invite frank feedback on how to improve.

To achieve our goals, our growing team of multidisciplinary individuals is dedicated to providing superb support and to communicating proactively.

The Client Services team is comprised of four focused units, being; Client Success, Client Support, Contracts & Logistics, and Data Science.

About VALD Client Services

Book a call with Client Success

REGIONS: AMERICAS

REGIONS: UK, AFRICA & EUROPE

REGIONS: ASIA-PACIFIC & AFRICA

REGIONS: EUROPE

Erica studied Kinesiology and Exercise Science in her undergraduate program and went on to receive her Doctorate in Physical Therapy. Erica has experience working as a Physical Therapist in the Washington, DC and Northern Virginia area where she practised as a clinician in out-patient, acute care, home health, and in-patient rehabilitation. Erica brings her extensive clinical background to assisting clients in The Americas.

Erica Searfoss

Scott Vallance

Scott has previously worked as a Sport Scientist and Strength and Conditioning coach at a variety of professional sporting teams in the United Kingdom. Scott uses this professional knowledge and extensive hands-on experience to assist clients in the United Kingdom, Europe and Africa.

Lucas Galmiche

Lucas has conducted research into Biomechanics and Exercise Physiology protocols with some of the top athletes in France. Lucas leverages this background in Sport Sciences to assist our clients in Europe.