Karim Derqaoui

Prior to working with VALD’s Client Success team, Karim had spent over a decade working with elite football clubs in a variety of coaching roles. Earning his Master's in Exercise Physiology, Karim is the key Client Success contact for our clients in the Americas region.

Regions: Americas

Nick Adkin

Leonardo Murabito

Leo has experience in the clinical space having worked as an Exercise Physiologist for several clinics in the Brisbane area, as well as at the Queensland Academy of Sport. Holding Bachelor's Degrees in both Clinical Exercise Physiology and Sport Science, Leo is ready to assist clients in the Asia-Pacific and African regions.

Campbell Thomson

Campbell has a background in both Client Success and Marketing, holding degrees in Information Technology and Marketing. Well-acquainted with VALD's systems, Campbell is driven to document his knowledge and to nurture new clients.

Headquarters

Brisbane, Queensland, Australia

Americas

Charlotte, North Carolina, USA

Europe

Leamington Spa, England, UK

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Regions: UK & Europe

Nick is an experienced S&C Coach and Sport Scientist, having spent much of his career in the professional sport and higher education industries. Possessing a Master's Degree in Sports and Exercise Sciences, Nick harnesses his expertise to assist clients in the UK and European regions.

Regions: Global

Regions: Asia-Pacific & Africa

Nick is an established Data Scientist with over seven years’ experience in a professional sporting environment and holds both a PhD in Applied Sport Science and a Master's in Data Science. Skilled at transforming complex data into simple insights, Nick is best suited to those seeking assistance in setting up the data visualisation and reporting aspects of VALD Hub.

Nick Murray

Focus: data management and visualisation best practice

Josh spent time completing his PhD in Sports and Exercise Science at the Australian Catholic University as part of their world-leading Hamstring Injury Research Group. Given his background in data analytics and research, Josh is best suited to those seeking assistance in understanding their test data.

Josh Ruddy

Focus: data visualisation and management best practice

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Client Success' goal is to ensure that you are well-supported throughout your journey with VALD, and are getting the most value out of your systems.

This is done through the provision of a hassle-free onboarding experience, personalised resources and openly accessible training by industry-leading specialists.

In contrast, Client Support is there to assist should you encounter technical challenges with your VALD systems.

So, whether you’ve been using VALD systems for a week or for a year, our Client Success team is here to help you.

Who is VALD Client Success?

At VALD, we care deeply about your client experience. Our goal as the Client Services team is to achieve unparalleled excellence.

We strive to make every interaction with us seamless, positive, and consistent and to exceed expectations. Even the best of the best are not infallible, so we always invite frank feedback on how to improve.

To achieve our goals, our growing team of multidisciplinary individuals is dedicated to providing superb support and to communicating proactively.

The Client Services team is comprised of four focused units, being; Client Success, Client Support, Contracts & Logistics, and Data Science.

About VALD Client Services

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